Essay about Customer Service Representative Morale

A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees’ motivation. The working environment also affects both management and other employees’ motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized by developing a leadership style that will build teamwork and growth for the organization. nbsp;nbsp;nbsp;nbsp;nbsp;The managers’ leadership style contributes directly to the employees’ motivation and work satisfaction. There are many†¦show more content†¦This changes the working environment; making it an environment with a lot of team working, where each employee feels that he plays an essential role in the well being of the business. The free-reign style of leadership is the most lenient style, in which the employees have the complete freedom by having the right of making the final decision-making. When assigned tasks, they finish them using their desired method, making the final decision and adding any innovations. The leader creates a very friendly environment where each subordinate is accountable for his job, without the involvement of the leader, except in some situations. However, the manager in this case adopts this style of leadership when there is great honesty and trust between the employees and managers. Ideal leaders follow the motivatio nal theories to enhance the working environment and to make the employees not only satisfied, but also highly motivated. Employees motivation is the force that initiates, directs, and sustains personal behaviors and actions, which is the force that moves employees and managers to higher performance. There is a multitude of reasons an employee will remain within a given company. High pay, excellent benefits, job security, and the ability to retire within a company are among the most sought after components of the perfect job. Unfortunately, any one of these attributes alone is not enough toShow MoreRelatedJob Design And Hrm : Case Study Essay1260 Words   |  6 PagesUniversity September 17, 2016 Job Design and HRM The customer contact center, also referred to as a call center, is the primary method for clients to interact with their customers on an immediate basis. As a result, the call center agent typically sets the expectations that the customer will receive with the company. Therefore, it is important to staff the center with professional and knowledgeable customer service representatives. Specifically, It is essential that call center personnel haveRead MorePrinting Futures With Inc.1424 Words   |  6 Pagesdowntown Vancouver, BC. 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They offer both their commercial and residential customers, both business partnersRead MoreEssay Riordan Manufacturing1266 Words   |  6 Pagesmarkets its products. Because of declining sales and uneven profits over the past two years, Riordan adopted a customer-relationship management (CRM) system. Primarily sales teams instead of single salespeople, with each team focusing on a particular customer segment, now service customers. Teams typically include a sales person, product engineering specialist and customer service representatives. The hope is that the team approach will improve sales. As changes have been implemented, employee retentionRead MoreBusiness Legislation1014 Words   |  5 Pages3.1 Describe when and how contracts can be changed lawfully What triggers reorganisation: Recession- external pressures – such as: †¢ Changes in global markets. †¢ New competitors or technology. †¢ Government legislation. †¢ Customer feedback. Expansion - internal pressures – such as: †¢ The need to review policies and procedures. †¢ Accommodation issues. †¢ Pay structures. †¢ Employee feedback. Relocation - an employer is relocating its business locations, needs to consider the legal implicationsRead MoreISO 9001 2008 Case Response Essay1276 Words   |  6 Pagesquality management system where an organization 1) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and 2) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. As a global information technology company, Unisys works with manyRead MoreIntroduction. According To The Mission Statement Of This1392 Words   |  6 Pagesis sticking to its core values that are centered on the environment. The company seems to have a great mission statement but lacks to have a true customer service oriented mentality. By looking at the current policies and ways to submit complaints to the company we shall further be able to conclude if the customer service for the company takes customers into consideration. Background The history of the company starts with the founder Yvon Chouinard. He had begun climbing since 1953Read MoreActive Listening Essay928 Words   |  4 Pagesfilled at Dallas Distribution Center. The new hire is Abhey Patel, a very nice and bright person, who everyone agrees works extremely hard. Abhey has recently established citizenship in America from his homeland, India. Realizing the need to write to customers using proper English and grammar, the other CSRs have been covering for Abhey, proofreading his letters and e-mail messages for him. He is currently enrolled in an ESL (English as a Second Language) night class, but he hasn’t mastered all the fineRead MoreMy Job For A Job1310 Words   |  6 Pagesabout on-the-job training. Human beings are DESIGNED to learn from experiences. In a job setting, you observe what you’re taught by the veterans and then mimic them so you can get the same successful result. If you’re still sending your customer service represe ntatives through a typical four-to-six week training course in order to get them â€Å"up to speed† with how business is done, consider restructuring how your new employee trainings take place. Overcoming the Fear of New One of the most frustratingRead MoreEssay about Human Resources Today1141 Words   |  5 Pagesin our company. We propose to do this by viewing our Human Resource department as a customer service center where our employees are our customers. This report will examine this philosophy; its ramifications within our organization and what specifically we would have to do to implement this mindset in Human Resources. Here at XYZ Company, We are proud of our strong reputation for providing superior customer service. From small tokens of appreciation such as birthday, anniversary and thank-you cards

Death Of A Salesman Analysis - 1351 Words

In Arthur Miller’s, Death of a Salesman, Biff Loman confesses the following to his brother, Happy: â€Å"I don’t know—what I’m supposed to want† (22). Biff is expressing his internal struggle between wanting to live up to his father’s expectations and his desire to pursue what he really wants-- to be outdoors. Biff is conflicted and views himself as a failure for not achieving his father’s image of success. At the end of the play, Biff realizes that in order for him to be truly successful he has to stop chasing after his father’s unrealistic expectations and start focusing on himself. Biff is finally able to break free of the mental burden of trying to fit Willy’s definition of success, resolving his internal conflict. In addition to Biff,†¦show more content†¦At the end of the play, at Willy’s funeral, Biff exclaims how Willy â€Å"had all the wrong dreams†¦ he never knew who he was.† (138) Bi ff recognizes his father’s mistakes in trying to chase the flashy life of a salesman in order to achieve success, when he should’ve been pursuing a career better suited for him. Biff understands this mistake of Willy’s, and, determined not to make the same mistake, finally comes to accept himself and his dreams. Holden Caulfield’s crisis of meaning in J.D. Salinger’s, The Catcher in the Rye, stems from his perception of maturation due to the adults in his life. Holden is unable to function as a normal teenager due to his belief that the passing of time is the death of all innocence. Holden views growing up as conforming to conventional norms and in the process losing one’s true self. Holden sees this happen numerous times through the adults in his life, and rejects adulthood in fear of losing his own integrity. Holden explains to his sister Phoebe that what he really wants to be is a â€Å"catcher in the rye.†(191) He creates an image for the reader where he’s standing on a cliff in a field of rye where children are playing and when the children come close to falling off the cliff, he would, â€Å"come out from somewhere and catch them†(191). In this image, falling off the cliff and dying symbolizes Holden’s view of maturing into adulthood and the loss of integrity and innocence. However, later on in the book, as HoldenShow MoreRelatedDeath Of A Salesman Analysis914 Words   |  4 PagesLies of a Salesman (Movie Analysis of Death of a Salesman produced by Robert F. Colesberry) To be dysfunctional is to not operate accordly to normal in a negative way. Death of a Salesman produced by Robert F. Colesberry is a movie based on a play Death of a salesman written by Arthur Miller. The Loman family in the movie is a dysfunctional family, which is clearly show in many scenes,The mother and the father Willy and Linda Lowman. Willy a salesman in the field for over 30 years. The have kidsRead MoreAnalysis Of Death Of A Salesman 900 Words   |  4 PagesCritical Essay In Arthur Millers â€Å"Death of a salesman† we encounter an on-going feud between salesman Willy Loman and his son Biff Loman. In Willy’s eyes the key to gaining success in life is to be well liked, attractive and having a great personality, he is convinced if you have all these traits it guarantees you success and that you could outrun those with qualifications in terms of being employed. Willy bestows this theory of his onto his sons Biff and Happy during their teenage years. DuringRead MoreDeath of a Salesman Analysis675 Words   |  3 PagesNovember 10, 2012 English P5 Death of a Salesman Essay Like Father Like Son In Arthur Miller’s play, Death of a Salesman, Miller reveals what happens when a dream, especially the American dream, dies, as seen through the life of Willy Loman, a pathetic, self-deluded salesman. The play follows the family through painful conflicts, significant issues such as national values, and the price of blind fate while working toward the ‘American Dream’. The major problem woven into the plot discussesRead MoreDeath Of A Salesman Symbolism Analysis1145 Words   |  5 PagesSymbols in â€Å"Death of a Salesman† by Arthur Miller Symbolism, as defined by Oxford Dictionary, is the â€Å"use of symbols to represent ideas or qualities.† Throughout the play Death of a Salesman, by Arthur Miller, he uses symbols to represent a greater idea and to say more than what is actually being said. Through the use of silk stockings, a rubber hose, and the flute music that drifts through the play, Miller demonstrates the power that these items have over the Loman family. One reoccurring symbolRead MoreAnalysis Of The Play Death Of A Salesman 954 Words   |  4 Pages Darrian Dowden AP English IV Death of a Salesman Written Assignment Death of a Salesman Character Analysis 1.Willy Loman. Although the main protagonist of the play, Willy Loman does not come to a certain self-realization. Searching and sifting through his memories (which cannot be completely taken as the truth as he reinvents them in a way to make them out as a golden era) he fails to recognize his slanted reality he’s lived in made up of his delusions. His forged relationship withRead MoreDeath of a Salesman Analysis Essay2107 Words   |  9 Pagesfamily; however, there has been much debate over whether or not the American dream is still obtainable in modern society. One piece of American literature that substantiates the fact that the American Dream can not be gotten is Arthur Miller’s Death of a Salesman which describes the tragedy of the average person in America. A number of other writers also draw the inability to capture the American Dream. John Steinbeck demonstrates in his highly acclaimed novel The Grapes of Wrath how hard economic timesRead MoreAnalysis of the Ending of De ath of a Salesman1261 Words   |  6 PagesAnalysis of the Ending of Death of a Salesman The play Death of a Salesman shows the final demise of Willy Loman, a sixty- year-old salesman in the America of the 1940s, who has deluded himself all his life about being a big success in the business world. It also portrays his wife Linda, who plays along nicely with his lies and tells him what he wants to hear, out of compassion. The book describes the last day of his life, but there are frequent flashbacks in which Willy relives key eventsRead MoreAnalysis Of Death Of A Salesman 1859 Words   |  8 PagesIn â€Å"Death of a Salesman†, Willy and his family live in post-war Brooklyn, where America was enjoying a state of economic prosperity. In an attempt to shield Americans from the influences of communist ideals, Americans felt that financial success supported a capitalist society. The American dream is the belief that any American citizen can achieve their dreams if they are hard working, even those who are destitute. This idea of equality is criticized by both of the texts I will be comparing. In thisRead MoreAnalysis of Biff in Death of a Salesman Essay1584 Words   |  7 PagesCamilla Tanzi Year 12 An analysis of the character of Biff. Biff Loman is portrayed as the root of Willy’s mental illness and instability. He is also the only member of his family who acknowledges his own failures in life. On the whole, Biff Loman stands out as the most intriguing and strong character in â€Å"Death of a Salesman. He is not a successful man and never will be, he is however able to admit this, even in a harsh society as the one of the 1960s America. Biff knows he is a â€Å"nothing† andRead MoreA Detailed Analysis of Death of a Salesman1199 Words   |  5 PagesLook at Death of a Salesman Death of a Salesman has been accepted worldwide as one of the greatest American dramas to premier in theatre. The story behind the play is based on Miller’s interactions with his Uncle, a salesman whose efforts to obtain the â€Å"American Dream† and pass his success on to his two sons becomes his main focus. Miller’s life during the preparation of Death of a Salesman provides the spark and inspiration needed to pen a literary classic. Almost five decades later, Death of a Salesman’s

Submit and Syllabus Free Essays

Facts:-During fall 2012, Simpson submitted a Syllabus Acknowledgement. -Course syllabus contains information about course requirements, grading procedures, and late or missing assignments. -Course syllabus informed students that Assignment 10 was due no later than 12pm, November 2, 2012. We will write a custom essay sample on Submit and Syllabus or any similar topic only for you Order Now -Simpson turned in assignment at 12:31pm on November 2, 2012 -Professor Skinner reduced Simpson’s grade from 100 to 85. -Simpson had not asked for additional time to complete the assignment. Professor Skinner admitted he would have given an extension had Simpson asked for one. Issue: Does Professor Skinner have the discretion to deduct an arbitrary number of points from a late assignment? Holding: Yes, Professor Skinner does have the discretion to deduct an arbitrary number of points from a late assignment. Reasoning: The court cited that the fact that Simpson neither read nor understood the Syllabus Acknowledgement is irrelevant. Simpson signed and submitted the Acknowledgement. Therefore Simpson agreed to follow the course requirements. He the violated those terms by knowingly submitting his assignment late. He is subject to a penalty for submitting his assignment late. Simpson should have been aware of his rights and duties as a student. Since he knowingly submitted his assignment late and/or failed to request additional time, Professor Skinner had the authority and discretion to impose the 15 point penalty. The course syllabus states that â€Å"assignments are due on time. Late points may be applied at the instructor’s discretion. † (Syllabus, p.2) â€Å"Students may submit requests for extra time. If granted, the instructor cannot deduct late point. † The Syllabus Acknowledgement states, in plain English, that by signing and submitting the Acknowledgement the student avows that he had â€Å"read the syllabus and agrees to all the course requirements. † (S. A. p. 11) Simpson admitted that he submitted a Syllabus Acknowledgement without reading it. The syllabus does not limit the instructor’s discretion in any way, therefore it is the decision of the court that the grade of 85 is upheld. How to cite Submit and Syllabus, Papers