Essay about Customer Service Representative Morale

A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees’ motivation. The working environment also affects both management and other employees’ motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized by developing a leadership style that will build teamwork and growth for the organization. nbsp;nbsp;nbsp;nbsp;nbsp;The managers’ leadership style contributes directly to the employees’ motivation and work satisfaction. There are many†¦show more content†¦This changes the working environment; making it an environment with a lot of team working, where each employee feels that he plays an essential role in the well being of the business. The free-reign style of leadership is the most lenient style, in which the employees have the complete freedom by having the right of making the final decision-making. When assigned tasks, they finish them using their desired method, making the final decision and adding any innovations. The leader creates a very friendly environment where each subordinate is accountable for his job, without the involvement of the leader, except in some situations. However, the manager in this case adopts this style of leadership when there is great honesty and trust between the employees and managers. Ideal leaders follow the motivatio nal theories to enhance the working environment and to make the employees not only satisfied, but also highly motivated. Employees motivation is the force that initiates, directs, and sustains personal behaviors and actions, which is the force that moves employees and managers to higher performance. There is a multitude of reasons an employee will remain within a given company. High pay, excellent benefits, job security, and the ability to retire within a company are among the most sought after components of the perfect job. Unfortunately, any one of these attributes alone is not enough toShow MoreRelatedJob Design And Hrm : Case Study Essay1260 Words   |  6 PagesUniversity September 17, 2016 Job Design and HRM The customer contact center, also referred to as a call center, is the primary method for clients to interact with their customers on an immediate basis. As a result, the call center agent typically sets the expectations that the customer will receive with the company. Therefore, it is important to staff the center with professional and knowledgeable customer service representatives. Specifically, It is essential that call center personnel haveRead MorePrinting Futures With Inc.1424 Words   |  6 Pagesdowntown Vancouver, BC. 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They offer both their commercial and residential customers, both business partnersRead MoreEssay Riordan Manufacturing1266 Words   |  6 Pagesmarkets its products. Because of declining sales and uneven profits over the past two years, Riordan adopted a customer-relationship management (CRM) system. Primarily sales teams instead of single salespeople, with each team focusing on a particular customer segment, now service customers. Teams typically include a sales person, product engineering specialist and customer service representatives. The hope is that the team approach will improve sales. As changes have been implemented, employee retentionRead MoreBusiness Legislation1014 Words   |  5 Pages3.1 Describe when and how contracts can be changed lawfully What triggers reorganisation: Recession- external pressures – such as: †¢ Changes in global markets. †¢ New competitors or technology. †¢ Government legislation. †¢ Customer feedback. 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The company seems to have a great mission statement but lacks to have a true customer service oriented mentality. By looking at the current policies and ways to submit complaints to the company we shall further be able to conclude if the customer service for the company takes customers into consideration. Background The history of the company starts with the founder Yvon Chouinard. He had begun climbing since 1953Read MoreActive Listening Essay928 Words   |  4 Pagesfilled at Dallas Distribution Center. The new hire is Abhey Patel, a very nice and bright person, who everyone agrees works extremely hard. Abhey has recently established citizenship in America from his homeland, India. Realizing the need to write to customers using proper English and grammar, the other CSRs have been covering for Abhey, proofreading his letters and e-mail messages for him. He is currently enrolled in an ESL (English as a Second Language) night class, but he hasn’t mastered all the fineRead MoreMy Job For A Job1310 Words   |  6 Pagesabout on-the-job training. Human beings are DESIGNED to learn from experiences. In a job setting, you observe what you’re taught by the veterans and then mimic them so you can get the same successful result. If you’re still sending your customer service represe ntatives through a typical four-to-six week training course in order to get them â€Å"up to speed† with how business is done, consider restructuring how your new employee trainings take place. Overcoming the Fear of New One of the most frustratingRead MoreEssay about Human Resources Today1141 Words   |  5 Pagesin our company. We propose to do this by viewing our Human Resource department as a customer service center where our employees are our customers. This report will examine this philosophy; its ramifications within our organization and what specifically we would have to do to implement this mindset in Human Resources. Here at XYZ Company, We are proud of our strong reputation for providing superior customer service. From small tokens of appreciation such as birthday, anniversary and thank-you cards

Death Of A Salesman Analysis - 1351 Words

In Arthur Miller’s, Death of a Salesman, Biff Loman confesses the following to his brother, Happy: â€Å"I don’t know—what I’m supposed to want† (22). Biff is expressing his internal struggle between wanting to live up to his father’s expectations and his desire to pursue what he really wants-- to be outdoors. Biff is conflicted and views himself as a failure for not achieving his father’s image of success. At the end of the play, Biff realizes that in order for him to be truly successful he has to stop chasing after his father’s unrealistic expectations and start focusing on himself. Biff is finally able to break free of the mental burden of trying to fit Willy’s definition of success, resolving his internal conflict. In addition to Biff,†¦show more content†¦At the end of the play, at Willy’s funeral, Biff exclaims how Willy â€Å"had all the wrong dreams†¦ he never knew who he was.† (138) Bi ff recognizes his father’s mistakes in trying to chase the flashy life of a salesman in order to achieve success, when he should’ve been pursuing a career better suited for him. Biff understands this mistake of Willy’s, and, determined not to make the same mistake, finally comes to accept himself and his dreams. Holden Caulfield’s crisis of meaning in J.D. Salinger’s, The Catcher in the Rye, stems from his perception of maturation due to the adults in his life. Holden is unable to function as a normal teenager due to his belief that the passing of time is the death of all innocence. Holden views growing up as conforming to conventional norms and in the process losing one’s true self. Holden sees this happen numerous times through the adults in his life, and rejects adulthood in fear of losing his own integrity. Holden explains to his sister Phoebe that what he really wants to be is a â€Å"catcher in the rye.†(191) He creates an image for the reader where he’s standing on a cliff in a field of rye where children are playing and when the children come close to falling off the cliff, he would, â€Å"come out from somewhere and catch them†(191). In this image, falling off the cliff and dying symbolizes Holden’s view of maturing into adulthood and the loss of integrity and innocence. However, later on in the book, as HoldenShow MoreRelatedDeath Of A Salesman Analysis914 Words   |  4 PagesLies of a Salesman (Movie Analysis of Death of a Salesman produced by Robert F. Colesberry) To be dysfunctional is to not operate accordly to normal in a negative way. Death of a Salesman produced by Robert F. Colesberry is a movie based on a play Death of a salesman written by Arthur Miller. The Loman family in the movie is a dysfunctional family, which is clearly show in many scenes,The mother and the father Willy and Linda Lowman. Willy a salesman in the field for over 30 years. The have kidsRead MoreAnalysis Of Death Of A Salesman 900 Words   |  4 PagesCritical Essay In Arthur Millers â€Å"Death of a salesman† we encounter an on-going feud between salesman Willy Loman and his son Biff Loman. In Willy’s eyes the key to gaining success in life is to be well liked, attractive and having a great personality, he is convinced if you have all these traits it guarantees you success and that you could outrun those with qualifications in terms of being employed. Willy bestows this theory of his onto his sons Biff and Happy during their teenage years. DuringRead MoreDeath of a Salesman Analysis675 Words   |  3 PagesNovember 10, 2012 English P5 Death of a Salesman Essay Like Father Like Son In Arthur Miller’s play, Death of a Salesman, Miller reveals what happens when a dream, especially the American dream, dies, as seen through the life of Willy Loman, a pathetic, self-deluded salesman. The play follows the family through painful conflicts, significant issues such as national values, and the price of blind fate while working toward the ‘American Dream’. The major problem woven into the plot discussesRead MoreDeath Of A Salesman Symbolism Analysis1145 Words   |  5 PagesSymbols in â€Å"Death of a Salesman† by Arthur Miller Symbolism, as defined by Oxford Dictionary, is the â€Å"use of symbols to represent ideas or qualities.† Throughout the play Death of a Salesman, by Arthur Miller, he uses symbols to represent a greater idea and to say more than what is actually being said. Through the use of silk stockings, a rubber hose, and the flute music that drifts through the play, Miller demonstrates the power that these items have over the Loman family. One reoccurring symbolRead MoreAnalysis Of The Play Death Of A Salesman 954 Words   |  4 Pages Darrian Dowden AP English IV Death of a Salesman Written Assignment Death of a Salesman Character Analysis 1.Willy Loman. Although the main protagonist of the play, Willy Loman does not come to a certain self-realization. Searching and sifting through his memories (which cannot be completely taken as the truth as he reinvents them in a way to make them out as a golden era) he fails to recognize his slanted reality he’s lived in made up of his delusions. His forged relationship withRead MoreDeath of a Salesman Analysis Essay2107 Words   |  9 Pagesfamily; however, there has been much debate over whether or not the American dream is still obtainable in modern society. One piece of American literature that substantiates the fact that the American Dream can not be gotten is Arthur Miller’s Death of a Salesman which describes the tragedy of the average person in America. A number of other writers also draw the inability to capture the American Dream. John Steinbeck demonstrates in his highly acclaimed novel The Grapes of Wrath how hard economic timesRead MoreAnalysis of the Ending of De ath of a Salesman1261 Words   |  6 PagesAnalysis of the Ending of Death of a Salesman The play Death of a Salesman shows the final demise of Willy Loman, a sixty- year-old salesman in the America of the 1940s, who has deluded himself all his life about being a big success in the business world. It also portrays his wife Linda, who plays along nicely with his lies and tells him what he wants to hear, out of compassion. The book describes the last day of his life, but there are frequent flashbacks in which Willy relives key eventsRead MoreAnalysis Of Death Of A Salesman 1859 Words   |  8 PagesIn â€Å"Death of a Salesman†, Willy and his family live in post-war Brooklyn, where America was enjoying a state of economic prosperity. In an attempt to shield Americans from the influences of communist ideals, Americans felt that financial success supported a capitalist society. The American dream is the belief that any American citizen can achieve their dreams if they are hard working, even those who are destitute. This idea of equality is criticized by both of the texts I will be comparing. In thisRead MoreAnalysis of Biff in Death of a Salesman Essay1584 Words   |  7 PagesCamilla Tanzi Year 12 An analysis of the character of Biff. Biff Loman is portrayed as the root of Willy’s mental illness and instability. He is also the only member of his family who acknowledges his own failures in life. On the whole, Biff Loman stands out as the most intriguing and strong character in â€Å"Death of a Salesman. He is not a successful man and never will be, he is however able to admit this, even in a harsh society as the one of the 1960s America. Biff knows he is a â€Å"nothing† andRead MoreA Detailed Analysis of Death of a Salesman1199 Words   |  5 PagesLook at Death of a Salesman Death of a Salesman has been accepted worldwide as one of the greatest American dramas to premier in theatre. The story behind the play is based on Miller’s interactions with his Uncle, a salesman whose efforts to obtain the â€Å"American Dream† and pass his success on to his two sons becomes his main focus. Miller’s life during the preparation of Death of a Salesman provides the spark and inspiration needed to pen a literary classic. Almost five decades later, Death of a Salesman’s

Submit and Syllabus Free Essays

Facts:-During fall 2012, Simpson submitted a Syllabus Acknowledgement. -Course syllabus contains information about course requirements, grading procedures, and late or missing assignments. -Course syllabus informed students that Assignment 10 was due no later than 12pm, November 2, 2012. We will write a custom essay sample on Submit and Syllabus or any similar topic only for you Order Now -Simpson turned in assignment at 12:31pm on November 2, 2012 -Professor Skinner reduced Simpson’s grade from 100 to 85. -Simpson had not asked for additional time to complete the assignment. Professor Skinner admitted he would have given an extension had Simpson asked for one. Issue: Does Professor Skinner have the discretion to deduct an arbitrary number of points from a late assignment? Holding: Yes, Professor Skinner does have the discretion to deduct an arbitrary number of points from a late assignment. Reasoning: The court cited that the fact that Simpson neither read nor understood the Syllabus Acknowledgement is irrelevant. Simpson signed and submitted the Acknowledgement. Therefore Simpson agreed to follow the course requirements. He the violated those terms by knowingly submitting his assignment late. He is subject to a penalty for submitting his assignment late. Simpson should have been aware of his rights and duties as a student. Since he knowingly submitted his assignment late and/or failed to request additional time, Professor Skinner had the authority and discretion to impose the 15 point penalty. The course syllabus states that â€Å"assignments are due on time. Late points may be applied at the instructor’s discretion. † (Syllabus, p.2) â€Å"Students may submit requests for extra time. If granted, the instructor cannot deduct late point. † The Syllabus Acknowledgement states, in plain English, that by signing and submitting the Acknowledgement the student avows that he had â€Å"read the syllabus and agrees to all the course requirements. † (S. A. p. 11) Simpson admitted that he submitted a Syllabus Acknowledgement without reading it. The syllabus does not limit the instructor’s discretion in any way, therefore it is the decision of the court that the grade of 85 is upheld. How to cite Submit and Syllabus, Papers

Stereotypes Analysis Essays - Stereotypes, Social Psychology

Stereotypes Analysis Stereotypes "Dumb jocks", "Women don't belong in a professional setting, they belong in the kitchen", "He must be a Jew, just look at his nose." Our society is based solely on face values where we tend to place someone in a category because of his or her actions. Prejudicial notations used to define members of a social or ethnic group are called stereotypes. We stereotype various groups of people, but none like women, different ethnic groups, and athletes. We typically stereotype women on the job. Women normally are associated with jobs such as nurses, secretaries, and tailors. These are jobs in which most people would label as a tender loving care job, which requires a woman's touch. Women are rarely associated with the titles of a Doctor, Lawyer, or CEO of a company. On occasion, when women are given positions of power, they are viewed as being power hungry and male bashers. Male co-workers would be constantly put down by their superior, who in this case would be a woman, because the woman had to struggle through life trying to make it in a man's world, or so the stereotype says. In the home, women have certain household chores, that have been naturally assigned to them: washing dishes, laundry, dusting and cleaning, and taking care of the kids just to name a few. These chores and household duties have been deemed a woman's job since the beginning of time; the man would go out and hunt dinner and it would be the woman's duty to cook and prepare dinner. So, after all these years, it is still assumed that the same duties have carried through generations. It is a stereotype that cooking, cleaning, and raising children are women's work. The most common stereotypes are those that are aimed towards different racial or ethnic groups. We often stereotype young black males as being involved in a gang because of the use of "ghetto" slang terms and the particular style and presentation of their clothes. The media constantly portrays most gang activity as a result from the inner city black community; however, they seldom discuss white and Asian gang activity. We also believe that most of the African Americans make up the largest group of people on welfare, when in reality; it is whites that are the largest group requiring public assistance. Caucasian athletes have stereotyped blacks as being a superior athlete and competitor. African Americans supposedly can jump higher and run faster then their fellow athletes. The viewing public would agree with the previous statement, because it seems like it is true when watching sporting competitions on television, but it is, nonetheless due to stereotypes. Professional Basketball, Football, and Baseball players have been the victims of some harsh stereotypes in the past few years. Hearing the public stereotype professional athletes as being dumb is not uncommon. It is a misconception, to many people, that athletes are uneducated. The majority of professional athletes have been educated at well-known colleges and universities, before they ever made it into the professional teams. A popular misconception is that the educations they did earn were majors in areas such as Liberal Arts, or other general fields of study which would not have challenge an athlete's mental abilities. Another stereotype is that pro athletes received special treatment while in college; if an athlete needed a certain grade to remain eligible to play sports, then the faculty graded him or her easier than the rest of the class. Recently, possibly due to the media, the public viewed many professional athletes as being immune to rules, laws, and regulations. There have been incidents where athletes were let off the hook with a slap on the wrist, when a normal American citizen would have been locked up and given a stiff sentence for the same crime. We say that it is because of the athletes fame and fortune that they were allowed to walk free, meanwhile, we forget that this may have been the individuals first offense. Stereotypes are products of our own individual insecurities. They make us feel better about ourselves because we can point a finger at a person or a group. Because of stereotypes, we have become narrow minded and less willing to be friendly to people different from us. Stereotypes are just another product of our society, which focuses more on the insecurities of an individual instead of who a person really is. Sadly enough, stereotypes will be a part of modern society for many years to come. Athletes, women, and various ethnic groups

The Kalahari essays

The Kalahari essays The Kalahari: A Desert to be Preserved A desert is defined by Random House Websters Dictionary as an arid, sandy region capable of providing life for only a few specialized life forms. There are several different areas that fit this description; however, each of these vicinities present unique obstacles and fascinating knowledge and information within their sand. A particularly interesting desert covering approximately 450,000 square kilometers in Africa is called the Kalahari. It stretches over most of Botswana and throughout some parts of Namibia and South Africa. The simple fact that this region is considered a desert is not what the Kalahari is admired for. Besides being distinctive in its geographical features, the Kalahari houses a variety of animal species and actually provides a dwelling for a primitive human population (Allan/Warren 110). The Kalahari, which extends from the Orange River to the Congo, is the largest continuous stretch of sand in the world (Kalahari: Game Reserves in South, par. 1). Though it does receive a rainfall ranging from 6 to 20 inches a year, surface water in the area is extremely rare. Fortunately, the Kalahari Desert has pans, which allow seasonal rainfall to accumulate (Allan/Warren 110). Pans, or natural depressions in the ground, are located in other deserts as well. However, Botswana contains the greatest number in the world. The fact that pans are dominant in this country is vital to the maintenance of the Kalaharis plant and animal life. Pans are not only important due to their water accumulations; they are also considered necessary for a resource for food (Kalahari: Game Reserves in South, par. 8). The largest of these Pans are the Etosha Pan and the Makgadikgod Pan (Allan/Warren 110). It is near these sources of life where animals and humans are able to survive. The Kalah ari is also home to two Nati...

The Battle of San Jacinto in the Texas Revolution

The Battle of San Jacinto in the Texas Revolution The Battle of San Jacinto on April 21, 1836, ​was the defining battle of the Texas Revolution. Mexican General Santa Anna had unwisely divided his force to mop up those Texans still in rebellion after the Battle of the Alamo and the Goliad Massacre. General Sam Houston, sensing Santa Annas mistake, engaged him on the shores of the San Jacinto River. The battle was a rout, as hundreds of Mexican soldiers were killed or captured. Santa Anna himself was captured and forced to sign a treaty, effectively ending the war. Rebellion in Texas Tensions had long been simmering between rebellious Texans and Mexico. Settlers from the USA had been coming to Texas (then a part of Mexico) for years, with the support of the Mexican government, but a number of factors made them unhappy and open war broke out at the Battle of Gonzales on October 2, 1835. Mexican President/General Antonio Lopez de Santa Anna marched north with a massive army to put down the rebellion. He defeated the Texans at the legendary Battle of the Alamo on March 6, 1836. This was followed by the Goliad Massacre, in which some 350 rebellious Texan prisoners were executed. Santa Anna vs. Sam Houston After the Alamo and Goliad, panicked Texans fled east, fearing for their lives. Santa Anna believed that the Texans were beaten even though General Sam Houston still had an army of almost 900 in the field and more recruits came every day. Santa Anna chased the fleeing Texans, alienating many with his policies of driving off Anglo settlers and destroying their homesteads. Meanwhile, Houston kept one step ahead of Santa Anna. His critics called him a coward, but Houston felt he would only get one shot at defeating the much-larger Mexican army and preferred to pick the time and place for battle. Prelude to Battle In April of 1836, Santa Anna learned that Houston was moving east. He divided his army in three: one part went on a failed attempt to capture the provisional government, another remained to protect his supply lines, and the third, which he commanded himself, went after Houston and his army. When Houston learned what Santa Anna had done, he knew the time was right and turned to meet the Mexicans. Santa Anna set up camp on April 19, 1836, in a marshy area bordered by the San Jacinto River, Buffalo Bayou and a lake. Houston set up camp nearby. Sherman’s Charge On the afternoon of April 20, as the two armies continued to skirmish and size each other up, Sidney Sherman demanded that Houston send a cavalry charge to attack the Mexicans: Houston thought this foolish. Sherman rounded up about 60 horsemen and charged anyway. The Mexicans did not flinch and before long, the horsemen were trapped, forcing the rest of the Texan army to briefly attack to allow them to escape. This was typical of Houston’s command. As most of the men were volunteers, they did not have to take orders from anyone if they didn’t want to and often did things on their own. The Battle of San Jacinto On the following day, April 21, Santa Anna received some 500 reinforcements under the command of General Martà ­n Perfecto de Cos. When Houston didn’t attack at first light, Santa Anna assumed he would not attack that day and the Mexicans rested. The troops under Cos were particularly tired. The Texans wanted to fight and several junior officers tried to convince Houston to attack. Houston held a good defensive position and wanted to let Santa Anna attack first, but in the end, he was convinced of the wisdom of an attack. At about 3:30, the Texans began silently marching forward, trying to get as close as possible before opening fire. Total Defeat As soon as the Mexicans realized an attack was coming, Houston ordered the cannons to fire (he had two of them, called the â€Å"twin sisters†) and the cavalry and infantry to charge. The Mexicans were taken completely unawares. Many were asleep and almost none were in defensive position. The angry Texans swarmed into the enemy camp, shouting â€Å"Remember Goliad!† and â€Å"Remember the Alamo!† After about 20 minutes, all organized resistance failed. Panicked Mexicans tried to flee only to find themselves trapped by the river or bayou. Many of Santa Anna’s best officers fell early and loss of leadership made the rout even worse. The Final Toll The Texans, still enraged over the massacres at the Alamo and Goliad, showed little pity for the Mexicans. Many Mexicans tried to surrender, saying â€Å"me no La Bahà ­a (Goliad), me no Alamo,† but it was no use. The worst part of the slaughter was at the edges of the Bayou, where fleeing Mexicans found themselves cornered. The final toll for the Texans: nine dead and 30 wounded, including Sam Houston, who had been shot in the ankle. For the Mexicans: about 630 dead, 200 wounded and 730 captured, including Santa Anna himself, who was captured the next day as he tried to flee in civilian clothes. Legacy of the Battle of San Jacinto After the battle, many of the victorious Texans clamored for the execution of General Santa Anna. Houston wisely refrained. He correctly surmised that Santa Anna was worth much more alive than dead. There were still three large Mexican armies in Texas, under Generals Filisola, Urrea and Gaona: any one of them was large enough to potentially defeat Houston and his men. Houston and his officers spoke with Santa Anna for hours before deciding on a course of action. Santa Anna dictated orders to his generals: they were to leave Texas at once. He also signed documents recognizing the independence of Texas and ending the war. Somewhat amazingly, Santa Annas generals did as they were told and retreated out of Texas with their armies. Santa Anna somehow evaded execution and eventually made his way back to Mexico, where he would later resume the Presidency, go back on his word, and try more than once to re-take Texas. But every effort was doomed to failure. Texas was gone, soon to be followed by California, New Mexico, and much more Mexican territory. History lends events such as the independence of Texas a certain feeling of inevitability  as if it was always the destiny of Texas to become first independent and then a state in the USA. The reality was different. The Texans had just suffered two huge losses at the Alamo and Goliad and were on the run. Had Santa Anna not split his forces, Houstons army may well have been beaten by the Mexicans superior numbers. In addition, Santa Annas generals had the strength to defeat the Texans: had Santa Anna been executed, they likely would have kept fighting. In either case, history would be much different today. As it was, the Mexicans crushing defeat at the Battle of San Jacinto proved decisive for Texas. The Mexican army retreated, effectively ending the only realistic chance they ever had of re-taking Texas. Mexico would futilely try for years to reclaim Texas, only finally relinquishing any claim to it after the Mexican-American War. San Jacinto was Houstons finest hour. The glorious victory silenced his critics and gave him the invincible air of a war hero, which served him in good stead during his subsequent political career. His decisions were consistently proven wise. His reluctance to attack Santa Annas unified force and his refusal to let the captured dictator be executed are two good examples. For the Mexicans, San Jacinto was the start of a long national nightmare that would end with the loss of not only Texas  but also California, New Mexico, and much more. It was a humiliating defeat and for years. Mexican politicians made great plans to get Texas back, but deep down they knew it was gone. Santa Anna was disgraced  but would make yet another comeback in Mexican politics during the Pastry War against France in 1838-1839. Today, there is a monument at the San Jacinto battlefield, not far from the city of Houston. Resources and Further Reading Brands, H.W. Lone Star Nation: the Epic Story of the Battle for Texas Independence. New York: Anchor Books, 2004.

Engineering Ethics Essay Example | Topics and Well Written Essays - 250 words

Engineering Ethics - Essay Example An engineer’s job is rather complex as they have to not only learn about the technicalities of their subject but also be aware of the ethical issues that are inextricably intertwined with what they produce. The issue is not that straightforward as it may seem. Let us consider a hypothetical scenario where the manufacturer of a refrigerator discovers that if the humidity of the room where the refrigerator is kept exceeds a certain level, owing to faulty insulation, anybody touching the machine might experience electric shock that would, though not be fatal but surely would generate a stinging sensation that would last for at least ten minutes. It must also be mentioned that under normal conditions humidity would hardly ever reach levels that might be dangerous. Now what would the manufacturer do? Would they recall all those refrigerators that they feel might be faulty or would they simply keep quiet as humidity would hardly ever reach such dangerous levels? This is a question of engineering ethics and it acquires a special dimension as any decision to keep silent might harm customers while there will be considerable economic loss if all faulty units are recalled. Engineering ethics like ethics in general has intimate connection with the ethos and culture of the country to which the manufacturer belongs. A recent case in point is the recall of 6, 46,000 City and Fit/Jazz cars by Honda Motor Company for replacement of faulty window switches that might overheat when exposed to liquid resulting in a fire.